Privacy Policy

Terhali is aware of the importance of your privacy and data; therefore, We commit to keeping all critical personal information and data confidential. By registering and using our Services, you are consenting to the practices described in this Privacy Policy.

What it means?

  • This Privacy Policy describes how we, Terhali, its affiliates, and subsidiaries, collect, use, disclose, share, and protect your Personal Information.
  • By you, We mean any entity, individual, user, or any person interacting with Terhali Platform.
  • This Privacy Policy applies to our platform(s) and online tools including mobile and desktop applications and websites.
  • We care about your privacy, and as such, We will always attempt to mask your personal information prior to sharing it with suppliers and service providers. We will only share data that is essential to fulfill orders by supplier and service providers; thus, reducing the amount of details and number of times your information is passed on or exposed.

This Privacy Policy describes how we, Terhali, its affiliates, and subsidiaries, collect, use, disclose, share, and protect your Personal Information. By you, We mean any entity, individual, user, or any person interacting with Terhali Platform. This Privacy Policy applies to our platform(s) and online tools including mobile and desktop applications and websites. We care about your privacy, and as such, We will always attempt to mask your personal information prior to sharing it with suppliers and service providers. We will only share data that is essential to fulfill orders by supplier and service providers; thus, reducing the amount of details and number of times your information is passed on or exposed.

Policy Changes

Our Privacy Policy reflects our current practices and is subject to change and update from time to time. If We change our Privacy Policy, We will inform You through a notice on our Platforms or otherwise. Your consent to such change will not be required to continue using our Services. Your continued use of our Services after changes are posted constitutes your implicit approval of such updates or changes.

Personal Data collection

We collect your personal information in order to provide and continually improve our products and services. You may provide Personal Information directly to Terhali through interacting with the Services, participating in surveys, during events such as requesting Services or information. As you navigate the Services, certain passive information may also be collected about your visit, including through cookies.
We endeavor to collect only that information which is relevant for the purposes of Processing. Below are the ways we collect Personal Information and how we use it. Types of Personal Information We Collect

  • Terhali collects Personal Information regarding its customers, users, and visitors to the Services (collectively “Individuals”).
  • Information You Provide Directly to Us. When you use the Services or engage in certain activities, such as registering for an account with Terhali, responding to surveys, requesting Services or information, or contacting us directly, we may ask you to provide some or all of the following types of information:
    Account Creation. When you create an account, we will collect Personal Information including your name and email address.
  • Communications with Us. We may collect Personal Information from you, such as your email address and phone number, when you choose to request information about our Services, register for Terhali’s newsletter or a loyalty program that we may offer from time to time, request to receive customer or technical support, or otherwise communicate with us.
  • Surveys. From time to time, we may contact you to participate in online surveys. If you do decide to participate, you may be asked to provide certain information which may include Personal Information. All information collected from your participation in our surveys is provided by you voluntarily. We may use such information to improve our products and/or Services and in any manner consistent with the policies provided herein.
  • Automatic Data Collection. We may collect certain information automatically through our Services or other methods of web analysis, such as your Internet protocol (IP) address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, IMEI, Advertiser ID, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, geo-location information, hardware type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through the use of the Services such as preferences. If you are not an account-holder when this information is collected, we may subsequently ascribe this information to your account if and when you create one.
  • Feedback Submitted Via Services. You agree that Terhali is free to use the content of any communications submitted by you directly to Terhali via the review feature, including any ideas, inventions, concepts, techniques, or know-how disclosed therein, for any purpose including developing, manufacturing, and/or marketing goods or Services. Terhali will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (i) you grant us permission to do so; (ii) we first send notice to you that the review or other information you submit to a particular page or Service will be published or otherwise used with your name on it; or (iii) we are required to do so by law.
  • Information from Other Sources. We may receive information about you from other sources, including through Third-Party services and organizations to supplement information provided by you. For example, if you access our Services through a Third-Party application, such as an App Store (including the Apple App Store, Google Play App Store, or Amazon App Store) or Social Networking Site (“SNS”), we may collect information about you from that Third-Party application that you have made available via your privacy settings. Information we collect through App Stores or SNS accounts may include your name, your SNS user identification number, your SNS user name, location, sex, birth date, email, profile picture, and your contacts on the SNS. This supplemental information allows us to verify information that you have provided to Terhali and to enhance our ability to provide you with information about our business, products, and Services.

Standards Against Child Sexual Abuse and Exploitation (CSAE)

This document outlines general standards to address child sexual abuse and exploitation (CSAE) in digital platforms, apps, or online services.

1. Zero-Tolerance Policy

  • The platform strictly prohibits all forms of child sexual abuse and exploitation.
  • Content or behavior involving the abuse, exploitation, or endangerment of children will be immediately removed and reported to appropriate authorities.

2. Prevention Measures

  • Age Restrictions: Require users to confirm they meet the minimum age requirement for account creation.
  • Parental Controls: Provide tools that allow parents or guardians to monitor and control children's activities.
  • Content Moderation: Employ automated and manual moderation techniques to detect and block CSAE-related content.

3. Reporting and Removal

  • User Reporting: Enable users to report content or behaviors that may indicate CSAE violations through accessible and intuitive reporting tools.
  • Swift Action: Review and act on CSAE-related reports within 24 hours. Immediate action is taken to remove illegal content.
  • Collaborations: Work with trusted organizations (e.g., NCMEC, INHOPE) for efficient reporting and handling of cases.

4. Proactive Detection

  • Utilize AI and machine learning tools to detect and prevent the sharing of known CSAE material.
  • Participate in content hash-sharing initiatives (e.g., PhotoDNA, CSAI Match) to identify and block harmful material.

5. Law Enforcement Cooperation

  • Mandatory Reporting: Comply with local laws requiring the reporting of CSAE material to law enforcement or child protection agencies.
  • Data Sharing: Provide information to law enforcement as required by legal processes to assist investigations.

6. Education and Awareness

  • User Awareness: Educate users about CSAE, including the importance of reporting suspicious content or behavior.
  • Staff Training: Regularly train employees on how to identify and handle CSAE-related issues, emphasizing confidentiality and sensitivity.

7. Transparency

  • Publish annual transparency reports detailing:
    • The number of CSAE reports received.
    • Actions taken (content removals, account bans, law enforcement referrals).
    • Updates on technological advancements for CSAE prevention.

8. Safeguarding Child Privacy

  • Limit the collection of data from users under the age of 18.
  • Ensure compliance with child privacy laws (e.g., COPPA, GDPR-K) to protect minors’ data.

9. Collaboration with External Organizations

  • Partner with global and local child protection organizations to enhance CSAE prevention strategies.
  • Participate in forums and initiatives aimed at eradicating CSAE from online platforms.

10. Accountability

  • Designate a team or officer responsible for overseeing CSAE-related concerns.
  • Conduct regular audits to assess the platform’s adherence to CSAE prevention measures.